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OEMsAs more and more digital devices are sold into the home and small businesses, simple installation and management of those devices is becoming a requirement for eliminating the typical consumer-grade equipment return rate of 35-40%. Ensure Installation SuccessPure Networks provides equipment manufacturers with cost-effective ways to enhance the out-of-box experience for customers and troubleshoot ongoing network-related issues.
Support Solutions and CSR ToolsShortens the length of service calls
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Case StudyCompanyWorldwide Leading Router Manufacturer ChallengesConsumers lack the technical expertise to properly install routers. As a result, router manufacturers traditionally experience high levels of product returns even though the products are perfectly functional. Coincident with the high return levels are elevated support calls related to installation and initial setup SolutionIntegrated HNAP (Home Network Administration Protocol) in every device along with a customized setup wizard that was built on the Pure Networks Platform BenefitsReturn rates were cut in half and support incidents were reduced by over 20% ![]()
The number of core networking devices in the form of gateways, routers, bridges, adapters and network attached devices will continue to grow, reaching 361 million by 2011, a 12% year-over-year growth rate since 2005.
![]() --ABI Research
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