Case Study

Company

Worldwide Leading Router Manufacturer

Challenges

Consumers lack the technical expertise to properly install routers. As a result, router manufacturers traditionally experience high levels of product returns even though the products are perfectly functional. Coincident with the high return levels are elevated support calls related to installation and initial setup

Solution

Integrated HNAP (Home Network Administration Protocol) in every device along with a customized setup wizard that was built on the Pure Networks Platform

Benefits

Return rates were cut in half and support incidents were reduced by over 20%

OEMs


As more and more digital devices are sold into the home and small businesses, simple installation and management of those devices is becoming a requirement for eliminating the typical consumer-grade equipment return rate of 35-40%.



Ensure Installation Success

Pure Networks provides equipment manufacturers with cost-effective ways to enhance the out-of-box experience for customers and troubleshoot ongoing network-related issues.


Support Solutions and CSR Tools

Shortens the length of service calls
• Provide agents with relevant networking and configuration information so they can resolve service issues quickly


Device Installation and Setup

Increases installation success
• Configure and provision new equipment into the home with our setup wizards and tools.
• Ensure device installation and interoperability using our lightweight protocol, HNAP


Platform & Application SDK

Speeds up time-to-market for new services
• Develop and deploy new products and services quickly using our flexible platform and tools


Network Magic

Reduces support calls
• Empower consumers to set up, and secure their network as well as troubleshoot issues on their own



Getting Started

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