Broadband and
Internet Service Providers
Faced with the enormous task of delivering services across a disparate technology landscape, Broadband and Internet Service Providers can no longer focus solely on the products and services they directly provide.
Consumers expect their provider to quickly resolve issues they may have relating to their Internet connection, but service providers lack the necessary networking information to resolve their questions and problems.
Reduce Support Costs
Pure Networks offers service providers the applications and information they need to cost-effectively respond to inquiries about home and small business networks.
Support Solutions and CSR Tools
Shortens the length of service calls
- Provide agents with relevant networking and configuration information so they can resolve service issues quickly
Device Installation
and Setup
Increases installation success
- Configure and provision new equipment into the home with our setup wizards and tools.
- Ensure device installation and interoperability using our lightweight protocol, HNAP
Platform &
Application SDK
Speeds up time-to-market for new services
- Develop and deploy new products and services quickly using our flexible platform and tools
Network Magic
Reduces support calls
- Empower consumers to set up, and secure their network as well as troubleshoot issues on their own
For more information on how Pure Networks can help your organization, please contact partners@purenetworks.com
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No matter who provides the network devices, home network users are most likely to call their Internet service providers when they encounter problems and home networking-related calls take twice as much time to handle as connection-only calls.
--Parks Associates
More and more service providers are directing their customers who are in need of technical assistance to the Web to lower the cost of Customer Service. However, customers still feel they get a better, more satisfying experience via call centers and many say they would switch providers if they felt their current provider’s service was inadequate.
--Forrester
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