Cisco and Comcast to Host Live Discussion on Evolution of Customer Service
Posted 08-30-2010 on Cisco Latest News & Press Releases
August 30, 2010 WHAT: On Wednesday, Sept. 1, Martin Marcinczyk, Comcast vice president, National Customer Operations, and John Hernandez, Cisco general manager and vice president, Customer Collaboration business unit, will host a virtual discussion. Topics will include: The evolution of the traditional contact center into a more collaborative environment. The increasing use of ... 
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